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Ritual

Community Manager
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Posts posted by Ritual


  1. Hello Amberwind,

     

    First of, I'd like to thank you for your concern regarding this previously resolved issue. I would also like to say that we do not have any intention discussing this or similar things in any other way but through official posts when (and if) similar issues occur. What the community needs to concern themselves with is usually what we bring up (just like in said case). Please refrain from bringing similar discussions in such way on public forums without them being related to the actual post discussing the issue. It is simply creating unnecessary tensions and miscommunication.

     

    Also regarding your post, please keep in mind that maintaining a reasonable level of customization to the post is not only polite, but also a better bet people will actually read it without any issues.

     

    That being said, I will be closing this thread for the sake of this message going through. Any further thread of similar content will be removed.

     

    Regards,

    Ritual

    • Like 1

  2. Shot through the heart!

     

    Guns for our new Valentine's Day event are now up on ARMAS. Grab your own and rain down mayhem* on San Paro now also with a hint of Valentine's Day spirit.

     

    *10/10 cupids agree, it blows the classic bow and arrow out of the water.

     

     

    See you in San Paro, if you believe romance isn't dead.

     

    ...yet.

    • Like 6

  3. Hello there!

     

    Even though I personally cannot give you more technical details on why exactly is this necessary as I am not an expert, I am just letting you all know that the IT team is aware of this and while the server work is being done, NY servers can be expected to appear and disappear. I do not have any information on when we can expect this to settle down unfortunately, and even though it will be done as soon as it can be, we are sorry that it is currently affecting your gameplay.

    • Like 1
    • Thanks 1

  4. Hello semmih,

     

    If I understood you correctly, your issue is that your email address expired and now you cannot log into your G1 account? If that is the case, this is a common issue that will be quickly resolved through our Customer Support. As @Salubrious specified, you need to visit our Support site, and create a new ticket specifying your issue in order to get assistance.

     

    Regards.

    • Thanks 1

  5. Hello everyone,

     

    We'd like to address the -1 error that is preventing you from logging onto your APB accounts on PS4. Here is how to fix this issue:

     

    1) If you are not already forcibly logged out, log out of your account on your own and then log back in.

    2) After logging in, you will be required to agree to Sony's updated agreement. Additionally, make sure you check whether your privacy settings are set up properly in order to play APB.

     

    Even though your other PS4 games may be working fine, you need to go through these steps in order to properly synchronize your APB account and eliminate this error!

    • Like 1
    • Thanks 1

  6. Hello everyone,

     

    Our Ugly Sweater Contest for this year has officially reached its conclusion! Before we announce the winners of this contest, allow me to once again remind you of rewards you were competing for:

     

    1st place: 1000 G1C, 30-days of Premium, all Holiday 2019 items

    2nd place: 600 G1C, 15-days of Premium, Holiday 2019 Ugly Sweater bundle, and one clothing item of their choosing from ARMAS Holiday 2019 items

    3rd place: 300 G1C, 7-days of Premium, Holiday 2019 Ugly Sweater bundle

     

    In addition to these rewards, top 3 places will have their ugly sweater design included in our Ugly sweater bundle that will come to our ARMAS store, AND you'll get the pack free of charge!

     

    That being said, we would like to congratulate the winners of this year's contest:

     

    1st place: DogeFish

    2nd place: ROXL

    3rd place: swibbiz

     

    The competition was tough, and there were a lot of other great and creative sweaters that made choosing the winners all the more challenging. That being said, we weren't able to resist additionally choosing 4 runner-ups!

     

    We would also like to congratulate the following participants:

     

    IAngelDustI

    Pinkl

    Vivenka

    Kissaki

     

    The runner-ups shall receive 300 g1c and 7 days of Premium, as well as the Sweater ARMAS pack as soon as it goes live.

     

    Thank you all for participating!

     

    • Like 5
    • Thanks 1

  7. Hello everyone,

     

    As some of you may have noticed, we are currently facing certain issues regarding in-game delivery of items purchased from ARMAS. IT is currently investigating the cause of this issue.

     

    In the meantime, all of you that purchased something from ARMAS and never got it delivered to you, please make sure you create a support ticket detailing your issue in order to get proper assistance.

     

    We apologize for the inconvenience and we thank you for your patience while we resolve this.

     

    Regards,

    Ritual

    • Like 1

  8. Hello everyone,

     

    A quick heads up about the forum maintenance we will be having this Thursday (21st of November). We will be taking the forums down at 2 PM PT (10 PM UTC), and the expected downtime during the maintenance is about 2 hours. We thank you for your patience during this period.

     

    Regards,

    Ritual

    • Like 2

  9. Hello everyone,

     

    We've looked into the reported issues with pumpkin spawning during the event and the issue should now be resolved. Additionally, we are still in the process of fixing issue with the reward codes for the Breast Cancer Awareness giveaway winners. Once this has been resolved, we will make sure to contact all of you that won one of these. We apologize for the inconvenience and we truly appreciate your patience.

     

    Regards,

    Ritual

    • Like 6
    • Thanks 2

  10. Hello everyone,

     

    After getting information that there was a rather significant issue regarding payment in the Marketplace where people were not able to purchase G1Cs in time for trial discounts. The issue has now been fixed, and payment should again function as it should.

     

    Now regarding all of you that did your trial runs, and then were unable to purchase the weapon with a discount because of this issue, please submit the ticket to the support with your issue, preferably by Monday! Make sure the ticket has a proper title and that the issue in the ticket is properly and thoroughly explained with screenshots. These tickets will be prioritized due to the specific nature of the issue. We will do our best to assist you, and you will help us a lot by properly filling in said ticket.

     

    Regards,

    Ritual

    • Like 1
    • Thanks 1

  11. Hello everyone,

     

    Already replied to another similar thread but I was then given heads up you guys made one too so! First of all, we apologize for the inconvenience this issue had caused. We are currently looking into it and hoping to fix it soon! As of now I do not have more information about it, but if we get anything else important in the meantime, we will make sure to let you all know. Thank you for your patience!

     

    Regards,

    Ritual


  12. Hello everyone,

     

    We sincerely apologize for the inconvenience this issue had caused to all of you. It is currently being looked into, and we are hoping to fix it soon! Thank you for your patience.

     

    Regards,

    Ritual

    • Thanks 2

  13. Hello everyone,

     

    Just a quick heads up! We have made some updates on our current Forum Rules/Forum Guidelines that are being implemented from today (08/06/2019). Please make sure you revisit and reread them in order to familiarize yourself with the updates and avoid potential misunderstandings. Thank you.

     

    Regards,

    Ritual

    • Like 2

  14. Hello everyone,

     

    Quick heads up that we will be having an emergency maintenance for APB today (1st of August 2019) at 17:00 UTC (in approximately 15 minutes). Please make sure you have completed your sessions by that time to prevent any progress loss. Thank you for your understanding.

     

    Regards,

    Ritual

    • Like 1

  15. Hello everyone,

     

    As you may have noticed earlier today, we had certain issues with Fallen Earth that caused it to go offline for a portion of time and we sincerely apologize for the inconvenience. By now, the issue has been resolved, and the game is back online.

     

    In order to make sure the game is up to date, and in order to try and prevent this issue from happening again, we will be having another extended maintenance tomorrow. It is expected to last around 2.5 hours. We thank you for your patience while we work on it.

    Regards,

    Ritual

    • Like 2
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