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Rubbermade

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Posts posted by Rubbermade

  6. Posted

    45 minutes ago, Wypsnchanz said:

    Personally I'd like to see the game shut down for a time (a month?) to allow the LO team to work on issues without having to deal with all this pressure.  I also think they should wipe the current (problematic) character database and have everyone start fresh and perhaps do a new beta test period.  Once the game is "live" again, current players who spent real money can be reimbursed (in-game) based on their transaction history.  Not only will this serve to get rid of what is essentially a massive amount of "junk" data (much of which is probably corrupt), it'll free up a lot of character names for players to use.

    Just my opinion.

    as a player of 8 years and 7 accounts that would cause me to quit the game forever . and i log into each often

    8 minutes ago, MattScott said:

    I can appreciate your position, but I've already gone on record to say we are not wiping data.

    We can and will get the server back up. The requirements are just a little tricky to nail down for something like this.

    Having a server up for years collecting and indexing data over time is a different spec from starting a server empty and loading it with years of data.

     

    Once we get stabilized then we have a different way of moving old data out of the active tables dynamically without wiping anything.

    This just requires some coding and testing in our PTS environment, which we don't have time for right now.

     

    Thanks,
    Matt

    thanks Matt

    • Like 2

  7. Posted

    25 minutes ago, MattScott said:

    We can't change the software OS, the size or structure of the structure of the database. There is no way to avoid some of the "dirty tricks" to keep the game online till we re-write the backend.

    However we are running on new hardware across the board.

     

    The issue we are solving right now relates to the problematic database server (used for pulling all character data).

    Originally we got everything restored, but clearly players were having trouble retrieving characters on login.

     

    At this point, we have determined that this specific database is so large (and poorly structured) that we can no longer simply restore it. Loading that much data results in unusable table indexes which generates the problems we were seeing before we took it down. It takes 6 hours each attempt to restore and then 7 hours each attempt to repair. We have tried 3 different ways to get the database setup, and all have yielded the same result.

     

    We are shifting tactics and moving to a different set of expanded hardware. Then we'll give it a 4th attempt.

    Everyone is working the weekend to get this back online asap.

     

    Thanks,
    Matt

    Thank you for the details it helps ease the waiting knowing the issues involved

    • Like 2

  10. Posted

    10 hours ago, ChrisKrypton said:

    Not really SoL, they are giving all players 2 weeks sub including pre-existing members, as far as free players gaining 2 weeks but subbed members losing one week and gaining 2.....eh gotta cut slack somewhere.

     

    I do have a question on specifics for pre existing sub accounts,

    If I currenlty have 15 days of Commander Sub left on 5/10.

    Will I now have 30 days of commander sub on 5/10 ???

     

    If the answer is no,  then subbed accounts are getting the bone for the 15 day commander.

     

    Additionally we were hoping for an escalation on the shop items lost from the roll back, I have asked around the community and was unable to find anyone that has received theirs, I asked this because a promise to escalate the support tickets was made, so do we have a date or something for those?

    this might have already been answered but here goes lol

    your status goes to commanders for 2 weeks then reverts back for the other 15 days

  11. Posted

    guess they should just say screw it and walk away and let everyone wonder . sounds like thats what you would do. if lo didn't buy the problems the game would be shut down long ago so you wouldnt even have had 2 weeks

  12. Posted

    10 hours ago, Boundsoul said:

    Ya well at this point I don't care. Maybe if they could keep the game online more than offline, they wouldn't be called into question. Or maybe if they actually took 5 minutes and responded to some tickets. 

     

    Also, it is not slander if it is true. I have 'tried' to come back for 2 weeks, have I been able to play most of those 2 weeks? Nope been offline.

    wow a whole 2 weeks during a server swap on a almost 10 year outdated game with a operating system no longer available. in the last year LO has worked hard to fix at least 5 years of Gamers First ignoring everything except Banning damn near everyone that complained. If G1 still owned the game when the server contract came due they would have walked away instead of dealing with these problems

     

    Merged.

     

    5 hours ago, WestSidez said:

    Welcome to the game @ColeTrane 😄 any questions or so, feel free to ask around, plenty of people that can give you advice or even help you out.

    i'm often online myself with lots of alts that can craft  so pm me if you have any game questions.

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