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  1. Yesterday
  2. MattScott
    Hi everyone, Here are the end of Friday CS stats for this week: STATS for 4/25/2025: Oldest ticket: April 18 Total Tickets in the system: 260 Unassigned Tickets: 26 Assigned Unsolved Tickets: 231 Pending Tickets: 129 (awaiting player response) Thanks, Matt
  3. Last week
  4. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Wednesday (04/23) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience.
  5. Azukii
    Hi! I'm really sorry about that, I will approve your posts By the way, I want ahead and moved your topic to the Off-Topic Section of our forums. - Azukii
  6. Azukii
    Hello, This is correct, you need to reach the "Member" title before being able to change your display name (you currently are a "Starter Member"). If I'm not mistaken, it should be around 5 posts or so. - Azukii
  7. Earlier
  8. MattScott
    Hi everyone, Here are the end of Friday CS stats for this week: STATS for 4/18/2025: Oldest ticket: April 5 (this is close to being a firm number now that players have had a couple weeks to move their ticket over from the old system) Total Tickets in the system: 245 Unassigned Tickets: 85 Assigned Unsolved Tickets: 156 Pending Tickets: 94 (awaiting player response) Thanks, Matt
  9. MageLO
    Maintenance has concluded and the servers are now back online.
  10. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Friday (04/18) at 9 AM UTC to deploy some more changes for the backend infrastructure. We expect the game to be back up and running after 2 hours. Thank you for your patience.
  11. MageLO
    The servers are back online and with that the Easter 2025 Event is LIVE! Learn all about Easter 2025 including new Titles, Joker Ticket rewards, a new login reward as well as our ARMAS Sale in our most recent newspost.
  12. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Wednesday (04/16) starting at 9 AM UTC. The game should be back up and running in 10 hours. Patchnotes Easter is just around the corner so the start of Mayor Jane Derren's San Paro Easter Egg Hunt is now! Grab your baskets and get ready to collect eggs for unique Titles and Joker Tickets! Also in this patch is a fix to Cross-District contact pledging as well as our first version of a new District type which allows players to host events without being disturbed by San Paro's usual chaos. Easter 2025 Enabled the Mayor Jane Derren's San Paro Easter Egg Hunt Minigame. Added 1 New Role and 4 New Achievements to complete as part of the Minigame. Community Events District This patch we're introducing a new District type which allows players to host events without being disturbed by CDMM moving players to their district causing unnecessary griefing. This district hosts a special set of rules that disables missions as well as ram raiding from being possible but also disables the 30 second timer for players that are out of bounds which should make it the perfect place to practice your 4x4 Jumps and get into places you normally shouldn't be in! Miscellaneous Contact pledges now persist when changing districts if the same contact is available on the new district. Thank you for your patience.
  13. MageLO
    Unfortunatelly no, the packetloss is a seperate issue we're working on fixing together with Cloudflare - We'll post updates about the issue as we implement fixes.
  14. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Tuesday (04/15) at 9 AM UTC. We expect the game to be back up and running after 4 hours. Thank you for your patience.
  15. MattScott
    Hi everyone, I'm late posting these, but they are the end of Friday CS stats for this week: STATS for 4/11/2025: Oldest ticket: April 1 Total Tickets in the system: 235 (down by more than 115 tickets!) Unassigned Tickets: 130 (this went up slightly as more people submit new tickets) Assigned Unsolved Tickets: 104 (down from last week) Pending Tickets: 84 (awaiting player response) Thanks, Matt
  16. MageLO
    We have finished deploying our Hotfix and the servers are now back online.
  17. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Saturday (04/12) at 9 AM UTC to apply a fix to a district crash. We expect the game to be back up and running after 4 hours. Thank you for your patience.
  18. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Thursday (04/10) at 9 AM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.
  19. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Wednesday (04/09) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Patchnotes Improved matchmaking stability for World Server matchmaking. Thank you for your patience.
  20. MageLO
    We have deployed a fix to the ongoing server issues which should stabilise things for the time being. We're sorry for the inconvenience and hope that things are stable from here on. Thank you for your understanding.
  21. MageLO
    We're currently investigating server crashes related to the most recent maintenance and will keep you all updated.
  22. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Saturday (04/05) at 9 AM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.
  23. MattScott
    Hi everyone, It's been a while since I've done something like this, but in light of where we are at in CS, I think the community could benefit from a bit more transparency. Simply put - Customer Support is a mess. We tried switching to Zoho months ago, and instead of making things better, they got worse. It appears some sort of glitch in the setup of our queues caused specific types of tickets to get siphoned out of our main dashboard. It took us a bit to figure out that hundreds of players weren't being addressed properly, and once we did, we found significant bugs in the new system overall. So at the end of March we switched back to Zendesk. It's expensive, but it works. You guys should know that switching customer support systems isn't something we take likely. Each time we do it, the team has to backup all the history and evidence and load it up in a side tool so that we can look it all up without referring back to the original system. If you haven't already seen the message posted at the end of March, here is it again: IMPORTANT: If you haven't already, please reply directly to your/our last response by email. This will trigger our system to pull proper information over from our backup for your ticket. Until further notice, I'm going to start posting weekly stats on where Customer Service is at. DISCLAIMER: This week's stats look a lot better than they really are. Many players still haven't replied to their old Zoho ticket email. I'm guessing as word gets out and players read this thread, the number of tickets will jump up dramatically. Also, the oldest ticket starts the day we reactivated Zendesk. It's not the actual date of the oldest ticket because the original ticket date was lost in the transition. TL;DR: If you want your ticket addressed, now is the perfect time to reply and bump yourself up in the queues. STATS for 4/4/2025: Oldest ticket: March 26 Total Tickets in the system: 352 Unassigned Tickets: 114 Assigned Unsolved Tickets: 165 Pending Tickets: 35 Thanks, Matt
  24. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Friday (04/04) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Patchnotes Improved matchmaking stability for World Server matchmaking. Fixed Hi-Tech Red Weapon skin on the Joker C9S. Added an extra bollard in Waterfront Block 39 to prevent players from getting out of bounds. Fixed an issue causing the Back in the Streets role to still track despite being disabled. Thank you for your patience during this period.
  25. MageLO
    Hello everybody, we're going to postpone the maintenance to a later date and will keep you updated on the new schedule.
  26. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Wednesday (04/02) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience during this period.
  27. MageLO
    Hello everyone! We wanted to let you know that we've officially moved our support system from Zoho Desk to Zendesk. This change was made to provide a smoother, more efficient support experience for all of you! If you've opened a ticket through Zoho and still need help, please reply directly to your/our last response in that email thread. This will ensure we can continue assisting you without any delays. From now on, all new support tickets should be submitted through our Zendesk platform. We're excited about this upgrade and appreciate your patience during this transition. Thank you for your continued support!
  28. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Friday (03/28) at 1 PM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.
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