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  1. Yesterday
  2. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Wednesday (04/02) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience during this period.
  3. Last week
  4. MageLO
    Hello everyone! We wanted to let you know that we've officially moved our support system from Zoho Desk to Zendesk. This change was made to provide a smoother, more efficient support experience for all of you! If you've opened a ticket through Zoho and still need help, please reply directly to your/our last response in that email thread. This will ensure we can continue assisting you without any delays. From now on, all new support tickets should be submitted through our Zendesk platform. We're excited about this upgrade and appreciate your patience during this transition. Thank you for your continued support!
  5. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Friday (03/28) at 1 PM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.
  6. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Thursday (03/27) at 9 AM UTC to apply another round of fixes to the ongoing Matchmaking issues. We expect the game to be back up and running after 4 hours. Thank you for your patience.
  7. Earlier
  8. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Wednesday (03/26) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Patchnotes Todays patch marks the end of the 2025 Valentines Day and Back in the Streets Event and ships some more stability fixes to the Matchmaking system. Misc Changes: Improved matchmaking stability for World Server matchmaking. Disables Valentines Day 2025 Event roles. Disables Back in the Streets Event role. Increased the slot count for all Raptor 45 Assault Rifles by 1 slot. Prices on the Joker Ticket store have been adjusted to match this change. Removed the ability for many missions to spawn with just one player to decrease the amount of 1vs1 Matches happening in cases in which we have to use the old Matchmaker. Fightclub missions now once again require two players on each faction to initiate. Thank you for your patience during this period.
  9. MageLO
    The servers are now back online.
  10. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Sunday (03/23) at 9:00 AM UTC to apply another fix to the ongoing Matchmaking issues. We expect the game to be back up and running after 2 hours. Thank you for your patience.
  11. MageLO
    Hello, we've been experiencing issues with the new Matchmaking system which has forced us to revert to the old Matchmaking temporarily. We're going to be deploying a fix for the issue very soon at which point we will return to the new matchmaking system again.
  12. MageLO
    The servers are now back online and World-Server Matchmaking is once again enabled. Correct!
  13. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Thursday (03/20) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Patchnotes Todays patch would have originally marked the end of the 2025 Valentines Day and Back in the Streets Events, however, due to the stability issues seen over the last two weeks we have decided to extends both Events by an additional week. Misc Changes: Improved matchmaking stability for World Server matchmaking. Valentines Day Weapons now track towards the Valentines Day Event roles as well as their regular Weapon roles. Added blocking volumes in Waterfront Block 8, 38 and 39 to prevent players from getting out of bounds. Added "Primary Weapon" and "Secondary Weapon" keybinding options. Fixed some typos in the Rare Daily activity given out by Lucas/Lynette. Thank you for your patience during this period.
  14. MageLO
    To ensure stability we are going to be temporarily disabling World Server level Matchmaking and are using some of the old Matchmaking rules instead. During this time Cross-District Matchmaking and Escalation will be unavailable. Players may also find themselves in unopposed or lopsided missions.
  15. MageLO
    This issue should now be resolved.
  16. MageLO
    Hello everyone, we're currently investigating an outage with the Matchmaking system affecting the NA servers. To pass the time our Staff is going to host a couple of Minigames on Waterfront 2 US West. We will keep you updated on the status of the outage and thank you for your patience.
  17. MageLO
    The servers are back online.
  18. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Sunday (03/16) at 3:45 AM UTC to address some Matchmaking issues and cases where players were unable to find matches. The game should be back up and running in 1 hour. Thank you for your patience.
  19. MageLO
    Hello everyone, As it turns out even AMA's need a little extra time to get ready. We will be starting one hour later than planned so reload, regroup and we'll see you today at 7:00 PM UTC. See you at the AMA!
  20. MageLO
    The servers are now back online. Once more we apologize for inconvenience and thank you for your patience.
  21. KattieeFluff
    Thanks Mage
  22. MageLO
    Hello - We're going to be restarting the servers and apply a new patch which should resolve the stability issues and re-enable the Valentines Day roles. The servers should be back online in about 30 minutes.
  23. MageLO
    Unfortunately we're going to need to take down Citadel EU while we're working on resolving the issue causing the crashes. Once more we're very sorry for the inconvenience and will keep you updated on the status of the issue.
  24. MageLO
    Hello everyone, we're looking into the issues introduced by this Emergency Maintenance and will likely run another Emergency Maintenance later today to resolve these issues. We're very sorry for the inconvenience.
  25. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Friday (03/14) at 11:30 AM UTC to address some Matchmaking issues and cases where players were unable to find matches. The game should be back up and running in 1 hour. Thank you for your patience.
  26. MageLO
    The servers are now back online.
  27. MageLO
    Hello everyone, Our standard weekly maintenance will be held this Wednesday (03/12) starting at 9 AM UTC. The game should be back up and running in 8 to 10 hours. Thank you for your patience during this period.
  28. MageLO
    Hello everybody, with the servers back online, and the Back In The Streets event is in full swing! We figured it'd be the perfect time for another AMA Session with Matt. Join our CEO, Matt Scott, on March 15, 2025 at 6:00 PM UTC over on Twitch as he dives into what caused the extended downtime and answers your burning questions live. If you would like some of your questions to be answered then please post them in this Forum Thread! Don't miss it—see you there!
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