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  1. Last week
  2. MattScott
    Hi everyone, Super behind on this. We have hired more staff for CS as of September 1. STATS for 9/12/2025: Oldest ticket: September 1 Total Tickets in the system: 892 Unassigned Tickets: 22 Assigned Unsolved Tickets: 494 Pending Tickets: 133 (awaiting player response) Thanks, Matt
  3. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Wednesday (09/10) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience.
  4. Earlier
  5. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Wednesday (09/03) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours. Thank you for your patience.
  6. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Friday (08/29) to fix ongoing backend issues affecting both Citadel and Jericho. Citadel is going down for maintenance at 00:30 AM UTC. Jericho is going down for maintenance at 01:30 AM UTC. We expect the servers to be back online two hours after their respective maintenance window has started. Thank you for your patience.
  7. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Thursday (08/28) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Thank you for your patience.
  8. MageLO
    We're going to be performing a short emergency maintenance starting in around 15 minutes to fix the ongoing server stability issues.
  9. MageLO
    We're currently working through server instability for both EU and NA and will keep you all updated.
  10. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Thursday (08/21) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours. Patch notes Disables the 15 Year Anniversary Event. Thank you for your patience.
  11. MageLO
    Hello everyone - We're aware of some users not having sound and are working on a fix.
  12. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Saturday (08/16) at 8:00 AM UTC to deploy a patch containing backend updates. We expect the game to be back online after 1 to 2 hours. Thank you for your patience.
  13. MageLO
    Hello, this error happens when your Windows install is a couple of versions out of date - Please scan for windows updates and update to the newest version which should resolve the issue.
  14. MageLO
    No, for now we're focussing on GFAC and its effectiveness - There will be more news about the Legends update in the near future.
  15. MageLO
    Hello everyone, the start of today's maintenance has been pushed back by 3 hours - Now scheduled to start 12 PM UTC. The post above has been updated to reflect this change. Thank you for your patience.
  16. MageLO
    Hello everybody, Our standard weekly maintenance will be held this Thursday (08/14) starting at 12 PM UTC. The game should be back up and running in 6 to 8 hours. Patch notes Fixed an issue causing player characters to slide whilst above a certain Frame rate threshold. Fixed an issue causing the crosshair accuracy to rapidly jump between different values whilst moving in Marksmanship mode at high Frame rates. Additionally we have decided to extend the Anniversary event and sale by another week! Now scheduled to end on the 20th. Thank you for your patience.
  17. MageLO
    You will need to download Windows updates to fix Error 2427.
  18. MageLO
    Hello everybody, Our standard weekly maintenance will be pushed to this Thursday (08/07) starting at 9 AM UTC. The game should be back up and running in 6 to 10 hours. Thank you for your patience.
  19. MageLO
    Please scan your system for Windows updates and try again.
  20. MattScott
    Hi everyone, STATS for 8/1/2025: Oldest ticket: July 22 Total Tickets in the system: 644 Unassigned Tickets: 100 Assigned Unsolved Tickets: 321 Pending Tickets: 15 (awaiting player response) Thanks, Matt
  21. MageLO
    Hello, Linux is currently NOT supported and you should not expect to be able to play the game on a Linux install. This may change in the future but for the time being Windows is our focus.
  22. MageLO
    The servers are now back online! Thank you once more for your patience.
  23. MageLO
    Hello again everybody, unfortunately we're going to have to extend the maintenance by an additional hour. We will keep you all updated on the status of the servers. Thank you for your patience.
  24. MageLO
    Hello everybody, we're going to be performing Emergency maintenance this Friday (08/01) at 8:30 PM UTC to deploy some more changes for the backend infrastructure as well as fixes to the GFAC updater. We expect the game to be back online after 1 to 2 hours. Thank you for your patience.
  25. MageLO
    Sounds like you are using a no Garbage Collection config - You will need to remove those to access the Kiosks.
  26. MageLO
    Hello everyone earlier today we have pushed an update to GFAC to fix the following issues: GFAC Error: 4003 GFAC Error: 4004 GFAC Communication Error: C GFAC Related Login crashes APB not launching due to an existing AVX2 instruction requirement. To get the update please open your APBLauncher and have the GFAC updater do its thing - Please note that a small amount of users may not be able to receive the update right now and will need a little longer as we fix the issue affecting those users from being able to update to the newest version of GFAC. Additionally if you're encountering GFAC Error 2427 please update your Windows installation!
  27. MageLO
    Maintenance has concluded and the servers are back online.
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