Help me. I not need acces my email.

[Miauh]

Hello, my question is this:

How long does it take to see the ticket?
It is that 23 days ago, I made a ticket, since I do not have access to my email and it asks me to change the password.

And I wanted to know an estimated time, because I'm already worried that they will not answer me by any means.

 

Edit: I do not want to miss the Christmas event u.u
my nickname is: MissMysticcFall (ENF.) or Queila (CRIM.)
I'm on my girlfriend's account (Miauh).
The one that can support me commenting on the post of those who know me, likewise and many of my friends have stopped playing.