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Explain this sorcery

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I tried to make a new character with a certain name, but I get the good ol' message that it is already in use..Ok, I tried to send a test mail to the person with the name that I wanted to take, but when to send it, it tells me there is no character with that name

So I come and ask, what? Why can't I use the name? (It's composed of only letters from the english alphabet and nothing else)

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Just now, YumiSakura said:

Player has not logged in since servers were merged that's all.

So wasn't his name supposed to be removed now with the patch? This is what I understood

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