EU Outage

[MattScott 15276]

Hi everyone,

Yesterday, we took the game down for standard maintenance and to switch Anti DDoS providers.

This was supposed to be a pretty simple procedure... but like all things APB, it quickly unraveled and turned into a cluster.

Our fiber connection in Amsterdam has had some issues, and it went out midstream.
They got in back online, but an issue with other hardware prevented the EU World from fully functioning.
We sorted out those issues, only to have the optic fiber connection go bad again.

At this point, we have worked with our Amsterdam host to replace all the hardware giving us issues. The goal is get EU back online as soon as possible.

To be clear, no player data was lost. The outage has been a cascade of fixing underlying network issues that were missed when we put Amsterdam online, or came up during our Anti DDoS cutover. I'll give updates here until that happens.

 

Then over the next week, we will replace all of the other hardware that has been not been 100%.

 

To be continued..

 

Thanks,
Matt

[MattScott 15276]

Hi everyone,

 

We have the fix. Everything has been deployed internally and we are just doing final testing.

 

Thanks,

Matt

[MageLO 231]

Hello everyone,

 

we have identified the issue causing some of you to be unable to load your characters and have a temporary fix for those affected that you may use to get back into the game while we're working on the system-wide fix on our end as the permanent solution for this issue.

 

To fix the issue on your end please follow the instructions below:

1. Open your Command Prompt by typing "CMD" into your Windows Search.
2. Enter the command `ipconfig` to list all of your Internet Network Adapters.
3. Look for the Network Adapter that connects to the Internet as shown in the image below. (Outlined in Yellow)
4. Once you have identified your Network adapter look for its name. (Outlined in Red)
5. With the name for the Network Adapter that is in use identified you can now enter the following command:

   netsh interface ipv4 set subinterface "Adaptername" mtu=1350 store=persistent

    

Example command based on the screenshot below:

 

netsh interface ipv4 set subinterface "Ethernet" mtu=1350 store=persistent

 

If you have entered the command with the correct Network Adapter Name you should once again be able to load your characters.