Before making changes that may require Support tickets, who can we contact for smaller questions?

[Captain Teemo 19]

say LO makes a change to something and players are inclined to make a ticket after...but those tickets are nothing more than general questions that should hog up the support queue.

are there key staff members on the forum a user can contact to either get a simple answer? I know this might cause the same affect on the forums, but my thinking is "should I bother support with this or not".


obviously, for example, i think no changes to user data should happen until the number of support tickets in the queue is low. This is because, when G1 had a lot of tickets, they didn't give lots of tickets the attention they should have deserved and issues were just instantly closed (not talking about ban related tickets).  i hate to see this happen again given the queue is currently high.

 

[Aeronaut 647]

if the method they use to interact with the system allows it, they could try to do some analytics to see what questions are asked frequently, and then create a stickied post somewhere addressing them so they could quickly reduce the volume of those common questions being asked clogging everything up