Gans9517 0 Posted February 17, 2023 Greetings DEV's, tried to open support ticket but submit button is blocked, I have an issue with a login, deleted app from the phone and don't remember restore key, is there anyway you can manage reset of 2 way authenticator of my account ? Had to create a new one to manage this topic ! Quote Share this post Link to post Share on other sites
Amayii 398 Posted February 21, 2023 Hello Gans9517, If you're having issues creating a ticket through the portal please contact the team using support@gamersfirst.com. After account verification the team should be able to assist you in the 2FA issues. ~@mayii Quote Share this post Link to post Share on other sites
Gans9517 0 Posted February 28, 2023 On 2/21/2023 at 5:53 AM, Amayii said: Hello Gans9517, If you're having issues creating a ticket through the portal please contact the team using support@gamersfirst.com. After account verification the team should be able to assist you in the 2FA issues. ~@mayii Hello Amayii, Sure, your support team working reeeeeealy good (irony), asked for resetting the 2FA secret key, the app I was using for authentication have been deleted from the store, keys were lost, instead of adding phone number and simply send a message you choose an app, support team asked me for a ton of questions, answered to all of them, and they say some of answers are not correct, WTF ! I can't use my account because of authentication ! That's what you call an security ? If you have logs from 2010, send a verification code or secret key to the original email where the account was registered, and then you'll see, if I'm the real owner or not.... Quote Share this post Link to post Share on other sites
