unable to connect. please check your internet connection_

[Anna7902 0]

I created an account at your web site today

I downloaded and installed the game (and yes it's set to run as admin, even have the little yellow and blue mini-icon on the desktop icon)

I have tried my email address, the first part of my email address, and the user forum nick name for the username log in

I even changed the password so it didn't have special characters.

I use a VPN for EVERYTHING internet because here in the USA our internet service providers are allowed to sell our internet usage and history without our consent! and I even turned off the VPN and restarted the computer and tried again (with all variants of user names)

I even went into the firewall settings and added crash_submit.exe, FEConfig.exe, frontend.exe, and FEUpdater.exe (aka all the .exe files in the gamersfirst>fallen Earth folder) and I still get the same message "unable to connect. please check your internet connection_"

I even tried to sub a support ticket and while I can log in, fill everything in and even upload the sysinfo file, clicking on the submit button does nothing

sys info:
Processor    Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz   2.20 GHz
Installed RAM    32.0 GB
System type    64-bit operating system, x64-based processor

Edition    Windows 10 Pro
Version    21H2
OS build    19044.1288
Experience    Windows Feature Experience Pack 120.2212.3920.0

[Display]
Operating System:    Windows 10 Pro, 64-bit
DirectX version:    12.0
GPU processor:        NVIDIA GeForce GTX 1080
Driver version:        496.49
Driver Type:        DCH
Direct3D feature level:    12_1

[Amayii 398]

Hello, 

 

This will mostly likely be due to the maintenance the team is performing.

 

For the support side of things, we are aware of the issue and working with Zendesk to resolve it fully.

Until we have a resolution to that issue you can submit tickets by mailing the info to support@gamersfirst.com

 

~@mayii

[Anna7902 0]

and i looked at everything except general discussion
Thanks for the quick reply!