Unable to purchase items or send mail

[Maeja 1]

Hi all, I get a notification that says "in order to protect your account you are not able to mail attachments from this computer for 25hr 29min" whenever I'm trying to send a mail or when trying to buy something from the marketplace.

I'm worried as I haven't gotten this before, does this mean someone from a different IP has connected to my account? Sorry if this is the wrong place to ask I'm just a bit worried

[Amayii 398]

This is nothing to worry about, these automated tradelocks happen when our systems detect that you are signed in from a new system.

 

Hardware changes and major software changes (such as the update to Windows 20.04 as an example) are the most common causes. 

 

After waiting out the time specified, you should be able to trade without any issues.

 

This thread has also been moved to the PC Bug and Tech Issues section of our forums. 

 

~@mayii

[Maeja 1]

Ahh that makes sense then, I did update windows last night.

Thanks so much!