I honestly have mixed feelings about APB's issues. I can't have a concrete opinion about his problems.
There are so many things, you are right to complain about so much time without anything, matchmaking, hackers, toxicity, among other things. However, the company has reasons for not having done anything all this time, few employees, problems with old codes, failed attempts (APB 2.1, APB 2.2), among other things.
I hope this next year will be a good one, according to what was discussed at the AMA with Matt Scott. But some of you here on the forum are changing my opinion about this company. We could play in peace if "simple" problems were solved quickly like matchmaking, chat toxicity, active GM's, hackers, among other things.