This can be an issue for long time players too but mostly for new players who are freshly starting with APB. I'm not trying to say that the possibilty to change the camera distance is an issue per se but there're tons of players who might not know that his is even possible to do.
When you're creating a fresh new account, start playing APB: Reloaded for the first time, spawning on the district then the default camera distance is set to be the closest to your character.
Of course there's the possibility to zoom out the camera when you press "default button -" but this isn't explained in the tutorial neither does everyone have knowledge of camera distance and FOV in shooters that's possibile to change it. I've seen several youtube videos, streams, footages of players but also friends playing with the camera zoomed to the closest point where most of them don't even know they can move the camera distance.
The small suggestion but improvement would be:
Change the default camera distance to the maximum distance (zoomed out) for new accounts.
Add a zoom in/out task to the tutorial so you have to complete it at least once.
The only reason I can think of why the camera is zoomed in on a new account is probably the first impression, immersion and the feeling of joining a world where Enforcers fight against Criminals.
To compare the differance of the camera distance, I've taken several screenshots with a new account. They're hiding in the spoiler box.