AT FIRST, HAPPY NEW YEAR.
Well, I'm here because I tried the support and it's been 10 days and nobody answered me, and maybe here, I can have a greater visibility of them. So, I'm an immigrant from HOPLON the Brazilian server. After the immigration, I received all my items right in the email. However, after a few updates, my oca nano "Connoisseur" disappeared and I realized that it is bugged. At the time of the Brazilian server, I had bought her for the account. So I realized that when I create a new character, it comes in the email with all the items for account, but when I get it, it doesn't appear in my inventory.
I hope you can help me, thank you.
SORRY FOR MY ENGLISH, I'M NOT FLUENT.
As you can see in the pictures below: