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Hollowchick

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Posts posted by Hollowchick

  2. Posted

    15 hours ago, MattScott said:

    Sorry this took so long to nail down on our end.

    We had to address many different issues internally to get ready for this patch - everything from upgrading libraries to bring them current to training a new QA team on testing the game. I know the radio silence and lack of clear date was frustrating for a lot of players. We will do better in the future of giving more of a timeline and heads up.

     

    It took you guys at LO literally 5 weeks from the acquisition of G1 to getting a fully functional marketleading anti-cheat implemented into a clusterf*ck of code, extensively beta-test it and all of that in midst of preparing like 250 different other things in the pipeline like a new forum, a new support, having updates almost every 3 days up on forums about progress and roadmaps, doing Q&As en mass, answering forum posts, writing blogposts and managing this entire company...
    ... and you STILL have the audacity to apologize for "radio silence and a lack of a clear date"?!
    F*ck outta here, old G1 would have taken YEARS to do what you guys did in a record breaking 5 weeks of work.
    I cannot believe how humble you guys are.

    • Like 9

  3. Posted

    The unbans that I personally can speak of were not because of cheats though.

    Like my account got banned in midst of that chargeback - "We hold your account ransom pay us to play again" bullshoot that G1 pulled off.
    After not paying that for two years Lixil just unbanned me when I explained the situation, without even having to pay for anything. 

    So all in all I can't say my experience with that is negative.

  4. Posted

    Doesn't matter all too much in the grand scheme of things. Finding and fixing that issue in the clusterf*ck that is the game would take longer than to just wait for the new engine which will probably not carry that bug over.

  5. Posted

    53 minutes ago, RitualLobotomy said:

    Heya! Okay, I want to clarify this issue for you. It can be a bit misleading for them to respond in such way, definitely. But here's why...

     

    As of today, there has been 1900+ tickets since 25th that support is dealing with. After the announcement of mass unban, support immediately flags any ban related ticket and removes them from queue to be dealt with later on with that mass unban. All tickets tagged as unban get similar uniform answer only because they are already in a rush to get to everyone reporting other issues, in order to get up and running as many things as possible, as soon as possible. If you wish for your ticket to be checked again, you need to reply to your ticket. If you still did not get an answer, it is most likely that they still didn't get to it. It is mainly done to organise and divide issues, it has nothing to do with being too lazy or uninterested to respond properly. Be that as it may, we apologise for the delay.

    Hey, thanks for the elaborate answer! I guess it makes sense that you handle things that way, I guess I'm just an edge case that fell a bit short down on the wrong end of the spectrum :] Hopefully my case will be resolved soon though, still holding tight and waiting patiently!

  6. Posted

    Just now, Nymphi-DoubleDee said:

    While I agree, still, just wait.

     

    I am in the same boat, and got the same reply.

     

    I am just going to wait, as I am sure support is being flooded by hundreds of tickets at the moment.

    As I said, I don't mind waiting, like, at all. I've wrote my first ticket to the old support like 4 weeks ago, the latest ticket reply I sent was on Monday. I'm not impatient at all, but it would very much shorten the process and very much decrease the number of tickets if the issues addressed in the tickets would actually be resolved. 
    My ticket wasn't resolved, therefore back to flooding. If they'd have given me a proper answer it would have been one less open ticket to take care of. They really shouldn't start where G1 left off. 

  7. Posted

    1 minute ago, BXNNXD said:

    theyve already repeatedly stated that any tickets relating to bans will be removed from the queue until battleye is implemented, if your ticket is not related to cheating you should send that as a reply so they can put it back in the queue iirc

    Already complained in an answer about the non matching reply, still waiting for an answer. Still they could actually read tickets first before template stamping them 

  8. Posted

    Just now, Nymphi-DoubleDee said:

    Read through the reply.

     

    As it stands, they are unbanning a lot of players in bulk.

     

    If you aren't unbanned after BattleEye, then redo your ticket.

     

    I've gone nearly a year without APB. What is two more weeks?

    Read through the tickets yourself.
    They explicitly state that if my ban was for cheating or use of 3rd party tools (which it was not) I would be unbanned. So that doesn't apply.
    I already know that heads up my account wouldn't be unbanned so it would really be nice to know up front if they could help me. It would help if I would actually get a proper answer to the question I proposed. 

  9. Posted · Edited by Hollowchick

    17 hours ago, Lixil said:

    Regarding support tickets, this will take time. There are a LOT, and I mean a LOT, of support tickets right now that we are in the process of resolving - all varying from simple to incredibly complex. I understand that all of you want your tickets resolved yesterday, but we are asking for everyone to be patient and to just chill out so we can focus on resolving them asap.

    To be fair my support ticket got a non-matching template answer. Someone didn't even read through what I asked (I specifically asked if the whole Chargeback-Unban-PayToGetYourAccountBack stuff was still a thing or not and got a copy paste reply that my account will be unbanned if I used 3rd party tools like wtf)
    Please don't continue where G1 left off and actually READ through the support tickets. I'm more than happy to wait a week for a reply if it means I don't have to reply to the ticket 5x to clarify my problem.

  11. Posted

    13 minutes ago, Lixil said:

    Support is still in the works, once it's live I will make announcement about it 🙂

    What about all the open tickets as of right now? Are they still going to get answered, should we file new ones with the new support? How is everything going to work in that department? :]

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