I am really sorry to hear this.
My purchase was via Terminal 3 (for the credit card) no other 3rd party involved other then their own 'supplier'.
Hopefully they will see that it was an error on their end and not treat us, players, that are still purchasing and supporting the game after all these years like some meat to the grinder.
I've attached in ticket the bank statement and every proof that I can get to show them that the money were taken but no G1C added to the account.
I will come back with the resolution.