Hello, BoboWigglebrain!
Unfortunately, I cannot be sure if the roles actually progress.
A progression graphics bug fix is going to be implemented (sometimes the progression tracks, but visually doesn't follow the progress), as one
of the developers on the Discord server told me.
If you still have this issue after today's update, you should contact support because it may be more than just visual.
I really hope that your progress is really not lost!
Let me know if you have any more questions!