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Warg86

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Posts posted by Warg86

  7. Posted

    On 5/5/2019 at 3:00 AM, MattScott said:

    Hi all,

     

    On Monday, April 29th, we scheduled downtime to physically move from one data center to a new one. This move was unavoidable based on a very expensive, legacy Reloaded contract that had ended. Even though we asked for an extension, we were forced to move out before May 1st 2019.

     

    As you know, Fallen Earth is an extremely old game. The servers run on an OS that is no longer available to download, it takes more than an hour to even reboot, and it requires many different databases that all have to be synced to operate correctly. We made backups and planned to move each system one by one into the new data center. However despite many precautions, some data was lost. The engineers have spent their waking hours attempting to find the right mix of files to get everything restored properly.

     

    We did eventually get the system back online, but it appears roughly 2 weeks of progress was lost.

     

    Having exhausted all other options, we are going to be putting the servers back online and moving forward.

     

    In the meantime, we'll be doing the following to help players recover:

    - We'll be giving out Commander to all players for 2 weeks to help them get caught back up

    - Anyone who lost purchases due to the rollback can open a trouble ticket at http://support.gamersfirst.com, and we'll escalate getting those taken care off as quickly as we can

     

    We're not going to start the Commander for another couple days, so that all the players can get up to speed on what has happened. I want everyone to be able to take full advantage of the boost over the coming weeks.

     

    Please know that the team worked very hard to get us to this point, and we are committed to getting the back end re-written so it can be properly supported in the future.

     

    Apologies,
    Matt

    Thank you .

  8. Posted

    6 minutes ago, Ritual said:

    Hello! Okay well, since we at this very moment have no further information, I can only advise you from the player's perspective.

     

    Until we know for sure how far it goes and what can be done about it, I would personally advise you not to invest your gaming time into that just yet. Would anything on a major scale happen to restore things. But again, just my opinion as a user 🙂

    Hi ,makes sense and thank you 🙂

    • Like 1

  9. Posted

    1 minute ago, Ritual said:

    Hello everyone,

     

    To address the current issue, we are now only in the early stage of things actually being fixed. The game is live, but there are still some rough patches to go through, including this new issue regarding the rollback and perhaps other losses on your accounts. The issue had been reported to the developers and it has been taken further. They are now looking to smooth out the rough patches and mitigate the damage caused.

     

    In the meantime, if you are one of the users suffering the damage caused by this, please do not hesitate to make a support ticket and address and specify the issue. We are looking to help you if we can. We understand your frustration caused by waiting for the response, but a ticket on hold is better than no ticket. Now, it is the weekend, and it is expected that some wait will be needed, but the waiting time on the ticket response was also addressed and hopefully we will manage to find a fitting solution.

     

    Thank you for your patience!

     

    Regards,

    Ritual

    thank you for upgrade but just one question . Is it safe now to level craft and etc.  I dont care rollback just to be sure it safe ? 

  14. Posted

    Just now, Rubbermade said:

    not yet up  server is still down for maintenance 

     

    i noticed but i was in like 5 min ago and then maint again.

    Just now, DantesHell said:

    Zadman. Do not try to Log-in in game until Matt say that we can. You will put still very sensitive servers/network to stress and makes team to struggle even more for each tries to log in and this will prolong this issue-

    i wont 

  17. Posted

    52 minutes ago, Aquefire69 said:

    Wellll greaaattttt. I was so stoked when I found this game. Geeze. 

    I am guessing they are done working on it for the night too then now. Going to have to wait till tomorrow, *le sigh*
     

    What does everyone else play when they do not get their FE fix?

    Waiting this cause there are no such game like FE ,looked but no . FE is one of a kind out there.

    • Like 1
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