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RankLaLa

missing 2 legendary weapons from email after DDOS

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I am currently missing 2 legendary weapons, the sitting duck, AAEPD volcano after sending it to my character RankLaia via email? I send from my RankLala character apparently there was server lag or ddos and after loging on my enforcer to claim my weapons from email it wasn't there? where are my legendary weapons? please help me missing time is missing time is (GMT+8) 
17:00 - 17:20 or 17:30

my ticket number is #94797

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