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MattScott

Tracking Customer Support

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Hi all,

 

This week started great, but ended horribly. I'm going to post on this separately, but our internal network decided to have massive problems on Thursday and today which prevented CS from answering a lot of support tickets.

 

As of today we have:

290 new tickets

460 total tickets

 

We are 2 tickets away from responding to tickets submitted on 6/8.

 

Thanks,
Matt

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Hi all,

 

We finally sorted out some internal networking issues on Tuesday that were preventing all CS from working.

This was a short week for us with the holiday, so the numbers aren't great.

 

As of today we have:

401 new tickets

573 total tickets

 

We are responding to tickets submitted on 6/10.

 

Thanks,
Matt

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