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Support ticket denied?

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I sent in a support ticket about my old account that was banned for an unspecified reason about 3 to 4 years ago, probably more, the reason tiggs had given in may of '17 when i decided to send a ticket about it was 'Violation of ToS', meaning because i shittalked someone or because a GM got a wild hair when i called out someone for dupe's. With the new management am i still screwed or do i have a chance to get my account back finally?

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