Panicbutton 5 Posted August 20, 2018 Quote Hi everyone, Here are the current CS stats this week: - 77,422 total tickets have been created for APB since the new portal went up on 5/25 - 7,821 of them have been closed. - 97,465 interactions back and forth on tickets. - 1,443 of them are untouched. I knew were bound to slow down. Many of the remaining tickets are ‘difficult’. But rather than copy/paste responding, we are doing the work to respond after properly researching each issue. I know in several cases our agents spent more than 8 hours on a single ticket. We got 400 new tickets, but we closed 377. Thanks, Matt I knew were bound to slow down? I have had unresolved issues for weeks and more issues that I haven't submitted a ticket to because the other ones never get answered. I submitted a ticket about not being able to get access to items I bought through the marketplace over a month ago and got no answer. Communication is great but if nothing gets done it's just lip service. I was really hopeful that you could resurrect APB but now I'm certain you can't. Thanks for trying I suppose. Share this post Link to post Share on other sites
