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Support Transition: Zoho Desk

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GamersFirst players!

We want to inform you about an important change with our Support Center.

As of April 25th we have transitioned our support tools from Zendesk to Zoho Desk. We made this decision after careful consideration aiming to enhance the efficiency and accessibility of our support services.

We understand that during this transition some of you may have experiences delay in receiving responses. Please accept our sincerest apologies for any inconvenience this has caused. Rest assured our team is diligently working to address all outstanding inquiries. If you have not yet received a response to a ticket submitted before the switch we kindly ask you to reach out again via our new system. Additionally, there will be changed done to the submitting system as well, so if you have feedback we would be more then happy to accept it.

We've also relocated our Help Center https://www.gamersfirst.com/support/ to ensure you can more easily find helpful articles and open support tickets whenever needed. We currently have APB Help Center up with the rest of game following in the coming weeks. Additionally, we have a known issue list for APB that you can find here: https://www.gamersfirst.com/apb/known-issues.

Thank you for your understanding and patience during this transition. We are here to assist you so please do not hesitate to contact our support if you have any questions or need further assistance.

Warm regards,
Customer Support Team 

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