Tickets about Terms of Service Violations

[Selali 1003]

Hey all, 

 

I want to address an issue that we are seeing with support tickets. There are a number of people that have been putting in reports about players with Names or symbols that are in violation of our Terms of Service. We greatly appreciate this. What we found was happening is that those tickets were not all going to the same place. This caused some of the tickets to not be seen in the amount of time we would like. Because of this fact, we have added a new item in the drop down menu when you are submitting a ticket. Next to Customer Issue, there is now an option for Terms of Service Violation. Please use this option when reporting Names or Symbols in game.

 

Thank you!

 

Selali