Wiskeyz

I had a request for support pending from 20 days, 3 day ago the answered me, in that moment i had a short conversation with a support member but after some second he disappear. Now is 3 day i didn't have any type of respond, so i'm making my self and at everybody reading this post if the support of gamefirst work only in some particoular days? Sorry for grammar but i'm a stupid italian xD