The plan to fix the lag

[The plan to fix the lag]

On 5/30/2018 at 10:15 AM, MattScott said:

Hi everyone,

 

Several posts around the forums have mentioned network issues and especially bad lag over the weekend, so I thought I would address this publicly.

 

First, I don't want to get in the habit of blaming "DDOS attacks" every time there is a problem. Sometimes that's the case. And sometimes it's not. It's important that G1 and LO be honest with the community when we mess up, and when our systems are being effected by external factors. 

 

We did get an especially heavy DDOS attack on Friday a few hours after the Q&A that took a bit to recover from. We switched on mitigation, and we were able to weather the storm. While we are on mitigation, our servers simply do not perform well. However, the attacked caused a side effect issue where some servers were "up" but disconnected from each other in a way that prevented new districts from spinning up and existing districts from responding. It took the better part of the weekend for us to both discover and resolve all of these issues.

 

Simply put, the initial lag was out of our control, and we have been on mitigation ever since which creates lag, but we also messed up and made the situation worse over the weekend. Please accept my apologies. We're a little new a this.

 

Second, we take this game and our players very seriously. An apology would be meaningless if we didn't describe how we are going to fix the issues. So here is how we're moving forward.

 

• We now have a new DDOS solution that is being tested, and if we find that the results are solid, then the new solution will all but eliminate the kind of lag caused by the existing mitigation solution. I'm already sick and tired of talking about how DDOS mitigation causes lag. I never want that to be an excuse for laggy servers again.
• We did some brainstorming, and we started on some new networking layer changes that will help with DDOS vulnerabilities. These sorts of changes need to be thoroughly tested, but we are committed to making this more difficult.
• We have provisioned several new servers. The player concurrency has doubled since we took over, and we are expanding our ability to host districts and provide a smoother in-game experience.
• We are altering our monitoring to not only determine whether servers are up, but also whether they care actively increasing their concurrent player count and other important metrics that let us know things are running correctly.

Thanks,
Matt

Hello about the greatest way you can help. I don't know what to do if the clear answer is a personal question

[Matt Help Me Pls]

1 minute ago, BuckyTheBronco said:

Send a new ticket to support, as the support team has changed since April 12th. Inform them of your issue and they should be able to help you out. Posting on the forums will not give you the answer you are looking for.  

 

https://support.gamersfirst.com/hc/en-us

Tried did not help

[Matt Help Me Pls]

Hello Matt asking for you some help I have lost the weapon from the inventory on April 12 support service when he learnt that I from Russia began to ignore me and all napishu in the caliper there ignored until may 30, but asked the same questions before I got tired of waiting and lost hope please help.