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Rianky

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  2. Posted

    On 6/25/2018 at 5:41 AM, MattScott said:

    Hi everyone,

     

    I've seen this topic floating around the forums, and it's time to set the record straight.
    We are banning for hacking and cheating.

     

    The goals of our cheat implementation are:

     

    • To eliminate cheaters and hackers from the game, so that regular players can enjoy themselves
    • To avoid inaccurate bans for cheating and hacking
    • To avoid having to mass unban players ever again

     

    This last goal is crucial. Unbanning players resets the balance of the game. I felt it was necessary based on my own research, but only because I didn't like the previous subjective banning implementation.

     

    Here are some answers to avoid any miscommunication of our strategy:

     

    • We only ran BattlEye in observation mode for about a week after it first launched. This was just to review data without triggering any potential unfair mass bans.
    • The bulk of "easy" cheats or AHK programs simply don't work with BattlEye. (NOTE: If you're getting kicked from APB then disable any Auto Hot Key programs. They are not allowed in APB).
    • We have three different systems that can ban a player. These are *mostly* escalating temp bans that get longer and longer the more you get flagged.

     

    Here is the important part that makes sure we achieve all three goals I outlined above:

     

    My CS staff gets real time reports on the temp bans. We use that initial period to review each case and determine if we want to make it a permanent ban. I can tell you right now that 100% of the bans we've reviewed were made permanent. 

     

    I am not proud of banning. I've already spoken on this topic a lot before, so I'm not going rehash that here.

    We will not name and shame banned players, and we will not provide numbers on how many people we have banned.

     

    Thanks,
    Matt

     good afternoon, Matt. I have a question. why does my ticket in the support hang about 34 days? with what is it related? id ticket #4763 and #67

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