Hello
I send them a ticket about this problem, waited for 5 days since the 25th may, and they replied to me that none of the informations I gave them matches the account, and told me "sorry"
So if you want your account back, you better be ready to have all the informations they want, including your frking blood type I guess, cause they are suspicious about people stealing an account on the GREATEST GAME OF ALL TIME (sarcasm) : APB : Reloaded.
Just send them a ticket with 100 % exact informations and they will get your account back, if not, they won't help you, as if they cared actually. (another sarcasm)