TBH, I put in a support request a week ago and was getting tilted due to the wait time, but I am happy and appreciate that they at least put something like this out https://forums.gamersfirst.com/topic/810-tracking-customer-support/?do=findComment&comment=147513 to give an estimated wait time and the reason why the time is long. Also, I hope my response is not a copy and paste message, because it is regarding a lost account that I spent a lot of time and money on. We will see I guess