What is wrong with Support?

[What is wrong with Support?]

 

1 minute ago, Death_Holy said:

stop feeding me this shit

It's the reality if it. I've been waiting even longer at almost 20 days now.

[What is wrong with Support?]

17 minutes ago, BrandonBranderson said:

They aren't lazy or ignoring you, they are backed up and spamming them will only make it worse.  Matt posts updates about customer support tickets and their progress on getting through them here:

 

 

Just a heads up he hasn't updated this since August 9th.

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1 hour ago, Aeronaut said:

oops. thanks. yeah. I think you're suppose to reply back to the existing one as it might "bump" it for them in their system.

 

and the suggested bump times seems to be about 2 weeks despite the lack of recent response.

Yeah I've bumped it twice in this 19 day span, last was just 2 days ago.

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3 hours ago, Aeronaut said:

have you followed that Tracking Customer Support thread?

they let you know at what date you should try resending a new one.

The thread hasn't been updated since August 9th, and did you mean making a new ticket or posting a reply on your existing one? Because they seem to word it as the latter.

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Not sure about that estimated wait time, it's been almost 19 days for my ticket without being touched at all.