Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
This week looks weird, but overall we made good progress. It seems there were just some really high ticket volumes on the 13th and 14th.
As of today we have:
260 new tickets (way down from last week)
454 total tickets (way down from last week)
We are responding to tickets submitted on 5/14, so we lost ground on the date putting us back slightly over 3 weeks.
But since we're significantly lower on tickets, so I expect us to jump ahead on
