Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
We're working both ends of the queue right now to fix players with issues from the Pumpkin events. We hope to have that issue resolved for those players by Tuesday.
539 unanswered tickets
714 total tickets
Responding to tickets created on 10/8, so we are running at around 17 days.
Hopefully next week we can get down to 2 weeks response times.
If your ticket is older than October 8th, and we have not reached out, then I recommend updatin
