Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
I'm posting early today, due to meetings later.
Big push this week. I think we're through a large chunk of the Nekrova players who had migration issues.
There are now 905 total tickets and 674 tickets that have not yet had a response. That's a big drop from last week.
Today we are answering tickets from September 9th, which means that we are at 25 day response time, which is nearly a week lower than last week.
If your ticket is older tha
