Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
Big jump in tickets due to several factors:
- We had a large ban wave for a non-approved launcher.
- We did the Nekrova merge which had issues for some players.
- We continue to gain old players back who have issues with authentication or passwords.
In the month of August we have gained more than 55 average concurrent users per day which adds up to more than 1000 returning players.
There are now 1199 total tickets and 1015 tickets that hav
