Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
There are now 582 total tickets (unsolved).
And there are 414 tickets that have not been touched (untouched).
Today we are answering tickets from July 19th, which means we are at about a 2 week response time.
If your ticket is older than July 19th, and we have not reached out, then I recommend updating your ticket and asking for status.
Thanks,
Matt