Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
Lots of posts / updates planned for today, but I don't want to forget to update the Customer Support status.
As of today, there are 913 total tickets (unsolved) which continues to come down week by week. This is our first time significantly under 1000 total tickets in a very long while.
And there are 662 total tickets that have not been touched (contacted), which is down from last week.
Today we are answering tickets from May 24th, which means w
