Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
We continue to make excellent progress.
As of today, there are 1,088 total tickets (unsolved) which is significantly down from last week.
And there are 719 total tickets that have not been touched (contacted), which is down by more than 300 tickets from last week.
I think it is important to note that we are now clear of a lot of tickets entered during the end of April and beginning of May due to the messy network data center move.
Today
