Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
We had a busy week at E3, but I don't think that had a negative effect on Customer Support.
Here are the current CS stats right now:
- 4,612 total tickets have been created for APB since the new portal went up on 5/25
- 2,338 of them have been closed.
- 11,353 interactions back and forth on tickets.
- 837 of them are untouched.
I'm proud of the team. We received ~1500 new tickets this week, yet we're overall lower than last week's
