Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
As of today, there are 1,254 total tickets (unsolved) which is down from last time.
And there are 1,036 total tickets that have not been touched (contacted).
Today we are answering tickets from May 2nd, which means we are now at a 35 day response time.
If your ticket is older than May 2nd, and we have not reached out, then I recommend updating your ticket and asking for status.
Thanks,