Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
I meant to post the stats on Friday like normal, but missed it.
Instead here are the stats from this morning with a small disclaimer. We tend to be at our worst on Mondays, since tickets accrue over the weekend when less staff are working.
As of today, there are 1,064 total tickets open (unsolved) which is slightly higher than last time.
However there are only 773 total tickets that have not been touched (contacted). That is substantially less than last
