Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
I haven't updated this thread in a while, and some players feel like our Support has gotten worse.
So I thought I would post a raw comparison between the last update near Thanksgiving and now.
In November we had the following stats:
We had 2,358 total tickets open (unsolved).
1,944 of those tickets had not been touched (contacted).
Here are the current Customer Support stats:
We currently have 2,060 total tickets
