Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
The reporting in our Support system only extends 90 days out. So these are going to be changing from here on out..
Here are the current CS stats this week:
- 76,568 total tickets have been created for APB in the last 90 days
- 8,161 of them have been closed.
- 98,443 interactions back and forth on tickets.
- 1,472 of them are untouched.
Thanks,
Matt