I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
It's Friday evening again. Here are the current CS stats:
- 6,282 total tickets have been created for APB since the new portal went up on 5/25
- 3,489 of them have been closed.
- 15,388 interactions back and forth on tickets.
- 1,542 of them are untouched.
We completed our re-training this week, and some of that will continue into next week over the holiday.
We added 3 more members to the team that will be immediately jumping into ticket