Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
This week was much better. We are still training a couple new customer service agents, but they are all picking up speed.
As of today we have:
285 new tickets (a lot lower than last week)
498 total tickets (a lot lower than last week)
We are responding to tickets submitted on 6/17.
Thanks,
Matt