Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
This week started great, but ended horribly. I'm going to post on this separately, but our internal network decided to have massive problems on Thursday and today which prevented CS from answering a lot of support tickets.
As of today we have:
290 new tickets
460 total tickets
We are 2 tickets away from responding to tickets submitted on 6/8.
Thanks,
Matt