Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
We did pretty good this week, but hit a large ticket today that took up one agent all day.
I don't want to single this player out, because they pro-actively put their ticket on hold weeks ago till we got more availability.
As of today we have:
424 new tickets (slightly up from last week)
585 total tickets (slightly lower than last week)
We are responding to tickets submitted on 5/10, so we're holding steady at just under 3 weeks out.
