Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
This week was good. Both our new tickets and total tickets are lower than last week.
But unfortunately there were a metric ton of tickets created on 5/3, so we've been blocked for days trying to clear all those out.
As of today we have:
416 new tickets
606 total tickets
We are responding to tickets submitted on 5/3, so we're just under 3 weeks out.
My hope is that we'll jump ahead on the date a lot next week.
Thanks,
M
