Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
The team did a great job of plowing through tickets and bringing the numbers down overall compared to last week.
We continuing to explore new CS resources.
As of today we have:
469 new tickets
672 total tickets
We are 2 away from responding to tickets submitted on 4/23, so we're slightly over 2 weeks to respond.
Thanks,
Matt