Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hey everyone,
It’s Friday night, so I’m going to post the current status of Customer Support. Hopefully many of you are seeing your tickets move along.
Here are the current CS stats right now:
- 3,159 total tickets have been created for APB since the new portal went up on 5/25.
- 626 of them were players requesting unbans. We cleared all of these today - however if your account did not get unbanned, please respond to the first ticket you submitted.
- 5,37
