Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
Back on my regular Friday schedule of updating Customer Support status.
As of today, there are 1,137 total tickets open (unsolved) which is up significantly from last time. Not sure why we saw a spike in tickets this week, but I'll have the team look into it.
Despite the influx of new tickets, there are only 695 total tickets that have not been touched (contacted). That is down from Monday by a considerable amount.
We have a couple of straggler KT
