Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
More progress on catching up with tickets.
As of today, there are 1,033 total tickets open (unsolved) which is 159 less than two weeks ago.
There are 831 total tickets that have not been touched (contacted) which is slightly higher than the last update.
I'm actually surprised we were able to keep pace and still bring the total open tickets down.
The last three weeks had a significant uptick in support requests.
We had one on
